Okay
  Public Ticket #1672240
Website down
Closed

Comments

  • Sarah started the conversation

    My website isnt showing any text in the articles. I updated the plug ins today so not sure if that is the reason. Can you help urgently please?

  •  9
    Whitespider replied

    Hi Sarah,

    Julian here.

    What plugins were updated - I'll need to roll them back.  

    We intentionally leave the plugins as part of the four month review under the maintenance cycle.  This is to avoid coding conflicts that occasionally happen with plugin updates. 

    Let me know which ones were updated and I'll start that process now.

    Thanks,

    Julian

    Whitespider Support Admin

    Whitespider Web Development

  •  9
    Whitespider replied

    Hi Sarah,

    A large number of the plugins are currently set to inactive.  Is someone else working on this problem?

    Thanks,

    Julian

    Whitespider Support Admin

    Whitespider Web Development

  •  9
    Whitespider replied

    Hi Sarah,

    I just sent you a text message with a quick summary of the solution I have applied for now.

    I'll update this ticket in the morning and we can take it from there.

    Thanks,

    Julian

    Whitespider Support Admin

    Whitespider Web Development

  • Sarah replied

    Hi Julian,

    Cormac here! Many thanks for the prompt reply. Crisis averted, managed to get it going again. I deactivated all the plugins and reactivated one by one. I think its one of two plugins.. The 'ManageWP - Worker' which I have left inactive. I think I read somewhere during the week that it had a rogue line of code or something but they were addressing it or the Redux Framework which came with the theme and drives the menus and slideshow on top of posts and pages. 

    If you get a chance, you might look into those two plugins and identify which one was causing the issue or indeed if it was either of them or something else. ManageWP is still off and Redux Framework needs an update. I don't want to go near either but you might check them out when you get a chance. I have attached a screenshot of legacy inactive plugins that are still there but are not activated anymore. Used to use them but not anymore. Perhaps we could delete them?

    Anyway thanks for the 911 response!

    Talk soon

    Cormac

    Attached files:  Screen Shot 2018-08-09 at 21.28.47.png

  •  9
    Whitespider replied

    Hi Sarah & Cormac,

    I've sent the following via email also...

    Thanks for the details in the ticket.

    What I did last night was roll back all of the plugins to as they were at 00:05 on 9th August.

    I realise now that you were in there at the same time, so I think we got quite lucky not to bugger the whole thing up between us.

    Because the issue arose yesterday (09th) and the plugins from the 8th (well, 5 minutes into the 9th) were restored, I have compared the WP Worker plugin on the 8th with the version on the 9th and there is no difference in the code (or version) whatsoever.  On that basis, we can rule out this plugin as being part of the cause.

    The issue appears to be only with the Redux Framework.  It is possible that another plugin issue has contributed, but it is very unlikely.

    The Redux Framework is not working harmoniously with both the theme and the PHP version (version 7.0).  As such I have not updated it and recommend leaving it as is for the time being.

    As part of the four monthly cycle, we will review the plugins (and the core) again in early October, including the Redux Framework plugin.  The only time we deviate from that schedule is when a plugin update is essential from a security point of view.  We receive this information from a paid feed to which we subscribe and it informs our maintenance / security plan. 

    My recommendation is to leave the plugin updates to us so that we can take account of all factors and apply these during the cyclical updates.  If you prefer to do the updates yourselves, that is absolutely fine.  All I would suggest there is that you tell us in advance, so that we can make sure that we can test the restore point for data integrity, thereby giving us a viable rollback in the event that something goes wrong with any of your updates.

    Best,

    Julian

    Whitespider Support Admin

    Whitespider Web Development